Privacy Policy

1. Information We Collect

When you communicate with us via WhatsApp, our website, or email, we may collect:

• Name
• Phone number
• Email address
• Business name
• Message content
• Appointment or enquiry details
• Technical website data such as IP address and browser type

We only collect information necessary to provide our services.

2. How We Use Information

We use personal data to:

• Respond to enquiries
• Provide automated WhatsApp responses
• Book calls or appointments
• Deliver services
• Operate CRM and automation systems
• Improve performance
• Comply with legal obligations

We do not sell personal data.

3. WhatsApp Communications

By messaging us, you consent to receiving automated and manual replies through the WhatsApp Business Platform.

Messages may be temporarily stored for:

• Support and service delivery
• Lead qualification
• Booking workflows
• System improvement

You may opt out at any time by replying STOP or requesting deletion.

4. Storage & Security

We implement reasonable safeguards such as:

• Encrypted connections
• Restricted system access
• Secure servers

Data is kept only as long as necessary.

5. Sharing of Information

We may share information with:

• Hosting and CRM providers
• Automation platforms
• Legal authorities if required

All partners are required to protect your information.

6. Your Rights

You may request:

• Access to your data
• Corrections
• Deletion
• Withdrawal of consent

Contact:

hallo@brightside.africa

7. Cookies

Our website may use cookies or analytics tools to improve performance.

8. Children

Our services are not intended for children under 13.

9. Updates

We may update this policy. Changes will appear here.